Service Coordinator

RESPONSIBILITIES:

    • Answer incoming service calls
    • Follow up, address, and answer customer requests
    • Order replacement parts as needed
    • Provide the highest level of customer service via phone, e-mail, and occasionally in person
    • Schedule services, coordinate with customers and maintain an efficient calendar for service techs
    • Work with internal partners to ensure the proper resources are utilized for first time completion
    • Any additional duties as assigned

Education and Experience:

    • Minimum 3 - 5 years experience in customer service, previous scheduling experience preferred.
    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
    • Ability to complete projects and assignments accurately, catching errors before completion, despite a large workload in a fast-paced environment.
    • Ability to set priorities, plan and coordinate with internal and external resources so that work objectives are accomplished on time.
    • Exceptional oral and written communication skills

Skills, Knowledge, and Abilities:

  • Attention to detail
  • Critical thinking
  • Works well under pressure
  • Proficiency with all MS Office Products (outlook, word, excel, PP, etc.)

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